FAQ

• UI languages: English (UK), English (US), French, German, Italian, Spanish, Danish, Finnish, Norwegian, Swedish, Dutch, Greek, Russian, Japanese.
• Input languages: English, French, German, Italian, Spanish, Portuguese, Danish, Finnish, Norwegian, Swedish, Dutch, Russian, Greek, Hindi, Arabic, Japanese, Chinese (Simplified), Chinese (Traditional).

US Carrier Support (coverage/VoLTE)
● AT&T: supported/verified
● T-Mobile: supported/not supported
● Verizon: not supported/not supported

To find out about the network coverage in your area, please refer to the following links:
AT&T: https://www.att.com/maps/wireless-coverage.html 
T-Mobile: https://www.t-mobile.com/coverage/coverage-map

Yes, it can. 
> From the Main menu, go to Settings, then Connectivity, then Wi-Fi, select Turn On, scroll to select desired Wi-Fi network and press the Punkt. key, enter the password if required, and the MP02 will connect to the chosen Wi-Fi.

The MP02 receives MMS messages but is currently unable to forward them to other recipients. Our Product Development team is working on adding this feature soon.

The MP02 has 16 GB of storage space. 
Part of this 16 GB is used for the phone's firmware. The rest is for contacts and as an external MTP (Multimedia Transfer Protocol) storage, or both. 

The MP02 has a battery life of 4.2 hours for talk time and 180 hours for standby. Please note that battery life varies due to the conditions of usage and signal conditions. When the tethering function is used, the device will consume more power. 

The battery size is 1280mAh. The battery is non-removable and irreplaceable.

Note: the MP02 operating system is affected by minor bugs which are impacting battery life. If you are experiencing battery issues in an area with an unstable 4G connection, turn on the 3G network type as this is more widespread. To do this, go to Settings, Network, Network type and choose 3G.
A fix is imminent in a future update.

 

Up
 
● Within a menu or range of options: scroll upwards (Long Press: rapid scrolling) 
● Within text: moves the cursor left (long press: rapid movement)
● Increase numerical values
● Home screen: opens the Status menu
 
Punkt.
 
● Unlock screen
● Home screen: access the Main Menu
● Select/open a highlighted option or menu item
● Within a message thread: compose a new message
● Sends a text message
 
Down
 
● Within a menu or range of options: scroll downwards (Long Press: rapid scrolling) 
● Within text: moves the cursor right (long press: rapid movement)
● Decrease numerical values
● On the Home screen: opens the notifications menu
● Long press: jumps to the bottom of menus and the end of text
 
Contacts
 
● Home screen: opens the Contacts list
● Home screen, long press: adds a new contact
● Long press on an unregistered number: adds a new contact
 
Text messages
 
● Home screen: opens the Messages menu
● Home screen, long press: creates a new SMS message
● Incoming call: sends a template-based message to someone calling you
● With a Contact or phone number highlighted: compose a new SMS
message addressed to that recipient
● Long press: opens Pigeon for encrypted communication
 
Call
 
● With a Contact highlighted or number entered: make a call
● Answers a call
● During a call: puts a call on hold
● Home screen: view call history
● when changing settings: saves settings
● Long press, incoming call: answers the phone with the hands-free option activated
  
Back
 
● Go back to previous screen
● While entering text: delete one character (long press: delete all)
 
End
 
● During a call: end call
● Incoming call: reject call
● Return to Home screen
● Home screen, long press: switch the phone off
  
Number keys
(0 to 9)
 
● Home screen, long press: call voice mail (1) or activate a shortcut (2-9)
● Enter a number or letter  
● While entering text: inserts space (0)
● Enters a zero when entering numbers
● Entering a phone number, long press (0): inserts the + symbol
  
Star
 
● While entering text: view symbols list 
● While entering a phone number: insert a + symbol
● During a call, long press: put the phone on mute
● In message composer, long press: select emoticons

Hash

• While entering text: change input mode (Predictive, multi-tap, numbers) and capitalisation setting
• While entering text: long press: select input language
• While entering a phone number: insert a # symbol

From the Main menu, select Settings, then Security, then Passcode.
• Select Enable Passcode or Disable Passcode as applicable.
• If this is the first time the Passcode is being activated, use the keypad to create it (4-6 digits) and press the Punkt. key. Repeat to confirm.
Note: if you forget the security passcode entered, there is no way to recover it, and the phone will be unusable.

The MP02 has been designed to be distraction-free, inside and out. This means that when the phone is locked, notifications are hidden. To check for notifications, unlock the keypad, and they will be displayed on the Home screen.

Contacts are imported in vCard format (*.vcf - Virtual Contact File).
Importing from a Mac or Windows PC via USB
 
If importing from a Mac computer, ensure that an Android File Transfer is installed (e.g. https://www.android.com/filetransfer/).
(or a similar application that can transfer files to/from an Android device)
 
● Connect the MP02 to a computer using the USB C cable provided.
● Using the Up key from the MP02 Home screen, open the Status menu.
● Press the Punkt. key to change connection from "Charge only" to "Sync mode."
 
Mac computer
 
● Open the program you wish to export contacts from (e.g. Contacts, Outlook, Gmail, etc.), select and export the contact (or all contacts) in vCard format.
● Give the file a name () and save it on the Desktop.
● Open the Android File Transfer application (if it is not already open).
● See if there is a folder called "Contacts" in the computer's root-level folder (by clicking on the main hard drive shown in the Finder's sidebar). If there isn't, create one now with precisely that name.
c) Use Android File Transfer to locate the correct .vcf file (check that its name matches what you noted earlier) and copy it to a destination of your choice.
● Copy the vCard file from the Mac to the MP02 Contacts folder.
● On the MP02:
o Go to Contacts, then Manage Contacts, then Load Contacts.
o Select the vCard file you just transferred.
o Press the Punkt key to confirm. 
 
● Unplug the MP02.
 
Windows Computer
 
● Open the appropriate application (Outlook, Gmail, etc.) and select and export the contact (or all contacts) in vCard format.
● Give the file a name and save it on the Windows Desktop.
● Find the MP02 icon that will be visible on your computer screen.
Double click on this icon, then again on "Storage"; locate the "Contacts" folder. (The path is: This PC\MP02\Internal shared storage\Contacts)
● Copy the vCard file from Windows Desktop to the MP02 Contacts folder.
● On the MP02:
○ Go to Contacts, then Manage Contacts, then Restore Contacts 
○ Select the vCard file you just transferred.
○ Press the Punkt key to confirm. 
 
● Unplug the MP02.

To back up contacts, please follow the instructions here.
If the contact back up procedure generates a 0 (zero) byte file, please follow these instructions:
● Back up your contacts again and then wait for a few minutes.
● Reboot the MP02.
● Connect the MP02 to the computer, being sure to choose USB sync mode from the status menu.
This should make it possible to see the file correctly.
If not, please make a support request on our website.

If your MP02 is frozen and unresponsive, you can reboot it by pressing the On/Off button for at least 30 seconds. 
If this does not solve the problem, please contact Punkt. Customer Service team.

A factory reset causes everything on the phone to be deleted, including any vCard copies of the Contacts directory, Wi-Fi passwords, text messages or user-defined settings. 

• From the Main menu, select Settings, then Reset.
• Select Factory reset.
• Enter the phone passcode if passcode protection has been activated.
• Confirm when prompted.
When the phone is restarted, it will be necessary to go through the standard setting up procedure again.

Important: back up your contacts before performing a factory reset. 

'No signal' means the phone cannot detect a mobile network in the area.

'No service' means that the phone cannot detect a mobile network provider that can offer service. 

'Emergency calls only’ means that the phone cannot find a network provider able to offer you service, but can, however, offer emergency calling on a network.

 

Backing up contacts on the MP02.

 

Access Point Name on the MP02.

 

Factory reset the MP02.

Note: all your data will be deleted. Please back up important data in order not to lose them.

 

Input methods on the MP02.

 

How to restore contacts on the MP02 with Mac.

 

How to restore contacts on the MP02 with Windows.

 

How to check current SW version on the MP02 and how to update it.

 

Using the MP02 as an Internet hotspot.