FAQ

No. We are unable to make the refund to a different credit or debit card. When you purchase an item with your credit card, the issuer makes the payment to Punkt. If you have lost, cancelled, changed or renewed your card, contact your credit card issuer to ensure that they re-route your refund accordingly.

 

If your payment was declined or you received an error message when trying to send a payment, it could be because:
You may need to confirm the email address associated with your credit card account.
There may be an issue with the funding source you've selected (insufficient balance or declined transaction). Contact your bank or card issuer for more information.
Double-check that the email address or phone number that you are sending money to is correct.
If you cannot solve the issue, please send an email to: customercare@punkt.ch, including the date of attempted purchase, your full name/surname with a clear indication of the payment method you would like to use.

Log into your Punkt. account using your saved credentials. Go to "My Punkt." then "My orders", download your invoice by clicking on the pdf available.

You can use: 

• Credit or debit card (Visa, Mastercard, American Express, Diners Club, Discover, Maestro, Twint, Union Pay) 
• PayPal
• Apple Pay (this requires authorisation from your bank)
• PostFinance
• Bank transfer

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