No. The refund or partial refund are only issued to the original payment card. A credit may only be made with respect to a debit previously settled and the amount of the credit may not exceed the amount originally debited.If you have lost or you have cancelled your card, you need to make appropriate arrangements with your bank to ensure that they re-route your refund accordingly.

Click on "My Punkt." and then on “Log in”. Then click on “Forgot password”.

Enter your email address to receive a link in your inbox that will redirect you to a webpage where you can reset your password.

Credit card (Visa or Mastercard)

Bank transfer


First please check with your credit card provider. Sometimes there can be restrictions on the kind of purchases you are allowed to make.

Then please send an email to customercare@punkt.ch, including:

  1. The date of attempted purchase.
  2. Your name and surname
  3. Your method of payment.

Go to "My Punkt." And log in. Then go to "My orders".

To download your invoice, click on the pdf shown.

Please read through the FAQ section carefully first; it deals with the most common questions and issues.

If you still haven’t found the answer you are looking for, please open a Support Request or ask as a question through our chat.

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