FAQ

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Punkt. invites phone users to rediscover the pleasure of making calls, while switching those sometimes irritating functions off. The MP01 is an alternative to devices that deliver complicated applications and services. It is a well designed mobile phone with great audio, long battery life and intuitive text messaging, that delivers the essential mobile handset experience without encroaching on the user's day to day life.

The MP01 is a quad-band GSM (2G) phone; it does not function with the 3G or further networks. It is necessary to consult your provider regarding GSM (2G) support on your network: the MP01 will work wherever there is GSM (2G).

You can check the network bands available in your area at the following link:

https://www.gsmarena.com/network-bands.php3

GSM (2G) service was or will be shortly dismissed in the following countries:

• Japan, North Korea and South Korea, Taiwan, Singapore: no service
• Australia: no service 
• USA: AT&T stopped at the end of 2016, Verizon plans to shut down its 2G CDMA 1X network by 31 December 2019. T-Mobile US has postponed shutdown of their 2G network until 2020. More info here: https://en.wikipedia.org/wiki/List_of_United_States_mobile_virtual_network_operators
• Canada: only Roger supports GSM and have committed support until 2018.
• Switzerland: Swisscom and Salt (Orange) will cease 2G services 1 January 2021. Sunrise and Yallo will cease 2G by the end of 2018.
• Netherlands: T-Mobile Netherlands will shut down 2G services by 2020.
• New Zealand: 2degrees plans to shut down its 2G network in March 2018.

2G technology is voice-centric like the MP01. 2G supports long-lasting battery life, which is a feature of the MP01.

The Punkt. MP01 works with a micro-SIM. The phone comes with an adapter for a nano-SIM in its box.

We recommend you use a micro-SIM rather than a nano-SIM.

It depends on your operator. Some offer a second SIM.

It is possible to turn on call-forwarding on your smartphone and take calls on the same number, even when the smartphone is switched off.

Because the phone is sold unlocked, the MP01 will work with a local SIM in any country when you are travelling abroad.

- Calls

- Text messaging

- Calendar (monthly view with week number indication, no sync mode)

- Reminder

- Alarm clock

- Predictive text input

- Bluetooth connection

The MP01 runs on its own bespoke software which has been specially adapted from an embedded mobile operating system called MediaTek.

The MP01 can store a total of 2000 contacts with a maximum of 3 numbers each.

The MP01 can store a total of 1000 entries (inbox, outbox and sent messages).

No, this is not possible. The MP01 works on the GSM (2G) network and doeas not support the internet, so no Apps can be installed.

Messages on the MP01 are presented as individual messages and not in conversation threads as found on smartphones.

No, they are not supported on the MP01.

Emoji are not shown on the MP01. If you receive an emoji from another number it will appear as a letter or possibly a blank, not as a smiley or similar icon.

If you activate the passcode request function, the MP 01 will ask you to enter a 4 digit passcode only when it is switched on. The passcode will not be requested when unlocking the keypad.

For the first charge, we suggest to leave the MP01 under charge for at least 24 hours to correctly educate the battery. Then a complete charge from fully-drained takes up to two hours when using the supplied charger and cable.

No, the MP01 battery cannot be changed. 

The MP 01 has a nominal battery life of 290 minutes talk time and 500 hours standby. Please note that the battery life varies due to the conditions of usage, especially the GSM signal strength.

The predictive text of the MP 01 supports Danish, English, Finnish, French, German, Italian, Norwegian, Portuguese, Russian, Spanish and Swedish.

You can use the MP01 Import Tool as a support to import contacts onto the MP01. This tool cleans the .vcf file from unneeded info such as pictures, lowering its size and making it compatible with the MP01 memory available.

The first step is to export the contacts from your computer, in a vCard format.

If you are using a Mac, your options to export contacts in a .vcf file are:

Mac Contacts application

1. Open Contacts (from the Launchpad).
2. Select the contact (or all contacts) to export.
3. Choose from the menu [File] -> [Export] -> [Export vCard], give the file a name and save it on your desktop.

Gmail

1. Sign in to your Gmail account and open Contacts.
2. Select the contacts to export (or all contacts) go to [More] -> [Export], choose the export format “vCard format”, then click [Export].
3. Give the file a name and save it on your desktop.

Outlook

1. Open Outlook.
2. Go to [Edit] then [Select All].
3. Create a new folder on your desktop.
4. Drag and drop your contacts from Outlook to the folder you have just created on your desktop.
5. The contacts should have been saved as a “.vcf” files.
6. Go to your Launchpad and open Contacts.
7. Choose [File] -> [Import] and select your saved contact files in your desktop folder and click [Open]. You can also select all the contact files from the desktop folder and drag-and-drop to Contacts.
8. Choose the contact to export (or all contacts).
9. From the menu, choose [File] -> [Export] -> [Export vCard], give the file a name and save it on your desktop.

Outlook via browser

1. Go in the [People] section, you should find it clicking on the top left corner on the "squares" button.
2. Click on [Manage] and then [Export for Outlook.com and other services]. You should be able to save your contacts on a file ".csv".
3. Open Contacts (from the Launchpad).
4. Click on [File] then [Import...] and select the contacts .csv file you have just saved.
5. All your contacts now should be imported in Contacts.
6. Select the contact (or all contacts) to export.
7. Choose from the menu [File] -> [Export] -> [Export vCard], give the file a name and save it on your desktop.

If you are using a PC, your options to export contacts in a .vcf file are:

Gmail

1. Sign in your Gmail account and open Contacts.
2. Select the contact to export (or all contacts) and go to [More] -> [Export] choose the export format “vCard format”, then click [Export].
3. Give your file a name and save it on your desktop.

Outlook

1. Open Outlook.
2. Click New e-mail.
3. Go to [Attach item] -> [Business cards] → [Other Business cards…]
4. Select one by one the contacts you would like to import to your MP 01 (Note: Outlook does not allow an export of all contacts in a single file).
5. Create a new folder on your desktop.
6. Drag-and-drop your contacts from the Outlook email attachment to the folder you created on your desktop.
7. The contacts should have been saved as a “.vcf” files.

Now open the MP01 Import Tool in Google Chrome.

Upload the vCard that has just been exported, make any adjustments required within the MP01 Import Tool, and download the final, modified vCard file, saving it on your desktop.

Connect the MP01 to your computer via USB cable and copy the modified vCard onto it.

Disconnect the MP01 and go to Contacts -> Manage Contacts -> Restore Contacts 

Select the vCard file that you have just transferred. Your contacts will now be automatically saved on the MP01.

With MP01, search for a network by using MENU->Settings->Connectivity->Network, then selecting Manual. The MP01 will start to look for an available signal in the area.

It is also possible that 2G signal in the area is very weak. You can check the 2G signal availability here https://www.gsmarena.com/network-bands.php3   

If NO SERVICE is shown, this means that there is no signal.

If NO SIM is shown in an intermitted way, please clean the SIM connector – the metal parts. The best is to use pure ethanol to clean (no alcoholic beverages).

Please try to adjust the volume once you are on a call ( button + on the right part of the phone). Kindly note that it is important that you do so while you are on the call.

If you try to increase the volume while you are not on a call you will only modify the ringtone volume.

The default passcode is 7658.

The passcode can be modified going to Menu -> Settings -> Security -> Phone passcode.

It is extremely important to memorize the new passcode set for future resets.

If the passcode is forgotten or lost, a reset of the software is needed. To reset the software, the client must ship the phone to our headquarter at his/her own expenses after informing the customer service about the issue through the online support section here.

Please remove the modified passcode before returning the phone for a replacement or a refund.

They can both be found on the backside of the MP01 box. If you do not have the box, you can find the IMEI number within your phone info. To find it please take your MP01, go to Menu > About > About this phone.