FAQ

They can both be found on the backside of the MP01 box. If you do not have the box, you can find the IMEI number within your phone info. To find it please take your MP01, go to Menu > About > About this phone.

The input languages supported on the MP01 are English, French, Italian, German, Spanish, Portuguese, Danish, Finnish, Norwegian, Swedish, Russian.

The MP01 is a quad-band GSM (2G) phone; it does not function with the 3G, 4G or 5G networks. Please consult your network provider regarding GSM (2G) support on your network: the MP01 will work wherever there is GSM (2G).
You can check the network bands available in your area at the following link: https://www.gsmarena.com/network-bands.php3

The Punkt. MP01 works with a micro-SIM. The phone comes with an adapter for a nano-SIM in its box. We recommend you use a micro-SIM rather than a nano-SIM.

 

It depends on your operator. Some carriers offer a second SIM (at a monthly fee) others don’t. Every country has different operators each with their own policies, please check with the operators in your territory.
It is possible to turn on call forward and take calls on the same number as your smartphone, even when it is switched off.
In addition, as the phone will be sold SIM-lock free, when you are travelling abroad, the MP01 will work with a local SIM in any country (Japan and Korean excluded as do not have GSM).

The MP01 can store a total of 2000 contacts with a maximum of 3 numbers each.

The MP01 can store a total of 1000 entries (inbox, outbox and sent messages).

No, they are not supported on the MP01.

For the first charge, we suggest to leave the MP01 under charge for at least 24 hours to correctly educate the battery. Then a complete charge from fully-drained takes up to two hours when using the supplied charger and cable.

No, the MP01 battery cannot be changed.

 

The MP 01 has a nominal battery life of 290 minutes talk time and 500 hours standby. Please note that the battery life varies due to the conditions of usage, especially the GSM signal strength.

The MP01 can be charged with micro-USB chargers and standard USB ports on your computer. Charging time may vary. 

 

No, the size of the font cannot be changed.

You can transfer your old number by simply moving your SIM from your old phone to your MP01. The MP01 works with a Micro-SIM.

You can use the MP01 Import Tool (https://mp01.punkt.ch/sys/#!/dashboard) as a support to import contacts onto the MP01. This tool cleans the .vcf file from unneeded info such as pictures, lowering its size and making it compatible with the MP01 memory available.
The first step is to export the contacts from your computer, in a vCard format.
 
If you are using a Mac, your options to export contacts in a .vcf file are:
● Mac Contacts application
● Open Contacts (from the Launchpad).
● Select the contact (or all contacts) to export.
● Choose from the menu [File] -> [Export] -> [Export vCard], give the file a name and save it on your desktop.
 
Gmail
● Sign in to your Gmail account and open Contacts.
● Select the contacts to export (or all contacts) go to [More] -> [Export], choose the
export format “vCard format”, then click [Export].
● Give the file a name and save it on your desktop.
 
Outlook
● Open Outlook.
● Go to [Edit] then [Select All].
● Create a new folder on your desktop.
● Drag and drop your contacts from Outlook to the folder you have just created on your desktop. The contacts should have been saved as a “.vcf” files.
● Go to your Launchpad and open Contacts.
● Choose [File] -> [Import] and select your saved contact files in your desktop folder and click [Open]. You can also select all the contact files from the desktop folder and drag-and-drop to Contacts.
● Choose the contact to export (or all contacts).
● From the menu, choose [File] -> [Export] -> [Export vCard], give the file a name and save it on your desktop.
 
Outlook via browser
● Go in the [People] section, you should find it clicking on the top left corner on the "squares" button.
● Click on [Manage] and then [Export for Outlook.com and other services]. You should be able to save your contacts on a file ".csv".
● Open Contacts (from the Launchpad).
● Click on [File] then [Import...] and select the contacts .csv file you have just saved.
● All your contacts now should be imported in Contacts.
● Select the contact (or all contacts) to export.
● Choose from the menu [File] -> [Export] -> [Export vCard], give the file a name and save it on your desktop. 
If you are using a PC, your options to export contacts in a .vcf file are:
 
Gmail
● Sign in your Gmail account and open Contacts.
● Select the contact to export (or all contacts) and go to [More] -> [Export] choose the export format “vCard format”, then click [Export].
● Give your file a name and save it on your desktop.
Outlook
● Open Outlook.
● Click New e-mail.
● Go to [Attach item] -> [Business cards] → [Other Business cards…]
● Select one by one the contacts you would like to import to your MP 01 (Note: Outlook does not allow an export of all contacts in a single file).
● Create a new folder on your desktop.
● Drag-and-drop your contacts from the Outlook email attachment to the folder you created on your desktop. The contacts should have been saved as a “.vcf” files.
● Now open the MP01 Import Tool in Google Chrome.
● Upload the vCard that has just been exported, make any adjustments required within the MP01 Import Tool, and download the final, modified vCard file, saving it on your desktop.
● Connect the MP01 to your computer via USB cable and copy the modified vCard onto it.
● Disconnect the MP01 and go to Contacts -> Manage Contacts -> Restore Contacts 
● Select the vCard file that you have just transferred. Your contacts will now be automatically saved on the MP01. 

The default passcode is 7658.
The passcode can be modified going to Menu -> Settings -> Security -> Phone passcode.
It is extremely important to memorize the new passcode set for future resets.
If the passcode is forgotten or lost, a reset of the software is needed. To reset the software, the client must ship the phone to our headquarter at his/her own expenses after informing the customer service about the issue through the online support section here.
Please remove the modified passcode before returning the phone for a replacement or a refund.

If you set the passcode request on, the MP01 will ask you to enter a 4 digit passcode on power-on. Please consult the Quick guide for the default passcode. In default request is set to off.

If your SIM has PIN code set, the phone will ask you to enter the PIN. There is an additional option to hide notifications when the phone is on keypad lock.

With MP01, search for a network by using MENU->Settings->Connectivity->Network, then selecting Manual. The MP01 will start to look for an available signal in the area.


It is also possible that 2G signal in the area is very weak. You can check the 2G signal availability here https://www.gsmarena.com/network-bands.php3   

 

  • If NO SERVICE is shown, this means that there is no signal.
  • If NO SIM is shown in an intermitted way, please clean the SIM connector – the metal parts. The best is to use pure ethanol to clean (no alcoholic beverages).

Please try to adjust the volume once you are on a call (button + on the right part of the phone). Kindly note that it is important that you do so while you are on the call.
If you try to increase the volume while you are not on a call you will only modify the ringtone volume.