FAQ

The serial number can be found on the underside of the product’s base, or on the label on the external sleeve of the original packaging.

Wipe the ES01 with a damp cloth (do not use solvents or detergents), or an antistatic cloth.

In case of contact with liquids:

  1. Immediately unplug the ES01 from the wall socket.
  2. Remove the lid.
  3. Unplug all devices from the ES01.
  4. Turn the ES01 upside down.
  5. Remove all excess liquid with a cloth.
  6. Leave the ES01 face down in a warm and dry place for at least 72 hours (not in a microwave, oven or other electrical appliance).
  7. Before using the ES01 again, ensure the fuse button on the base is reset.
  8. Liquids reaching the internal components may cause damage to the product. Liquid damage is not covered by warranty.

A soft white light illuminates the rubber power switch on top of the ES01 when it is operating

Ensure the power cord is correctly plugged into a socket that you have tested with another device that definitely works.

Check to see if the circuit breaker reset button is popped out on the base. If this is the case, simply press the button to reset. Note: in the event of a power overload the breaker cuts the circuit. Remove all devices before resetting the tripped breaker. Contact Punkt. customer service here if you still have problems.

iPhone > fits.

iPad > fits, with right angle cable.

Mac Book > use with Apple AC cord (adapter block outside the ES 01).

Other AC Adapters sizes vary. Please check product dimensions here.

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