Punkt. Terms & Conditions of Sale

Valid from 17/11/2025

Purchases made by individual consumers are covered by consumer protection legislation, which varies between countries. We encourage customers to find out what protection applies where they live. These Terms & Conditions in no way limit or replace the applicable consumer protection legislation.
For information about how we use and protect our customers’ personal information, please see our Data Protection Policy.

1. The parties
These Terms and Conditions (“Terms”) regulate the sale contract between you, the Customer and Punkt Tronics AG (“Punkt.”, “we” or “us”), the owner of this website.
Punkt. is a corporation incorporated in Switzerland with registered headquarters at Via Losanna 4, 6900 Lugano, company registration number CHE-114.634.022.

2. Scope of application
These Terms apply to all sales contracts entered into between Punkt. and the Customer through our online shop.
Each contract is governed by the version of Terms displayed on the website at the time of purchase.
Before completing a purchase, you will be asked to confirm that you have read and accepted these Terms. By doing so, you enter into a binding electronic contract with Punkt.
Use of our website is also subject to these Terms to the extent relevant, but purchasing products requires your express acceptance of them. Punkt. will not accept any derogation from these Terms unless expressly agreed by us in writing.

3. Contractual partner, eligible customers
The Punkt. e-shop is operated by Punkt Tronics AG. Where a purchase contract is entered into via the e-shop, Punkt. will be the Customer's contractual partner.
The Punkt. e-shop is intended solely for purchases by private consumers. Commercial customers should contact Punkt. via this link.
Purchases through the e-shop may only be made by individuals aged 18 or over. By making a purchase, you confirm that you are at least 18 or more years of age and legally capable of entering into a binding contract under the laws of your country of residence.

4. Entering into the contract

• a) General
  After you place an order with Punkt., we will send an acknowledgement confirming that we have received your order details. This acknowledgment is not acceptance of your order.
  No binding sales contract is formed until we confirm Punkt. has dispatched the goods to you. At that point, we will also issue your invoice and provide a copy of these Terms.
  If you have a Punkt. account, you can also access the invoice and information about your order by logging in to the Punkt. website.
  Your payment is taken before dispatch and will be treated as a prepayment only. If we are unable to accept or fulfil your order for any reason, we will notify you promptly and refund any prepayment in full within 7 days.
  
  If you have not received any acknowledgement or any other communication from Punkt. please contact us within 24 hours of placing an order. Please check your spam folder and then contact Punkt. by clicking here or at support@punkt.ch.
• b) Pre-release advance orders
  Advance orders allow you to reserve a product before it becomes generally available.
  Orders are fulfilled in the order they are received, but deliveries may arrive in batches that are smaller than the number of advance orders placed. This means you may not receive the first batch. If your order cannot be fulfilled immediately, we will notify you with an estimated dispatch date.
  Advance orders will remain open until we have received sufficient stock to fulfil them all, at which point the product will go on general sale.
  If you order multiple products together and some are advance order items, we recommend placing separate orders to avoid delays to items already in stock.
  When you place an advance order, you will be charged the full price as prepayment. A binding sales contract is formed only when we confirm that your product is being dispatched.
  You may cancel an advance order at any time before we notify you that the product is being prepared for dispatch; if you cancel, we will refund your prepayment in full within 7 days.
  Although we aim to begin dispatching advance ordered products as soon as possible, you understand and accept that there may be delays. We will provide you with periodic updates on anticipated dispatch schedule. Any estimated date of dispatch provided to you is subject to change and is without guarantee. In the event of an estimated release and/or dispatch date not being met, Punkt. is not liable for any costs that may occur due to this delay, nor shall we be obliged to provide any discounts, refunds, credits or compensation due to any such delays other than a refund of your prepayment if you choose to cancel.

5. Payment
All prices shown on our website are inclusive of value added tax (“VAT”) at the applicable rate where we are registered (including the EU, United Kingdom, Australia, and Norway under the VOEC scheme). For deliveries to other countries, additional customs duties, tariffs, or import taxes may apply. These charges are not included in the purchase price. Where such charges are applicable, these will be shown at checkout whenever possible; if they cannot be calculated in advance, they will be payable by you directly to the relevant customs authority or courier upon import. Please see Section 6 (Delivery) for further details.

The following payment methods are available:

• Credit or debit card (Visa, Mastercard, American Express, Twint, Union Pay, Bancontact, iDEAL)
• PayPal
• Klarna
• Apple Pay (subject to authorisation by your bank)
• Google Pay (subject to authorisation by your bank)
• Shop Pay
• Bank Transfer

Payments are processed securely through Shopify Payments (and its authorised acquiring banks and processors). For PayPal and Klarna transactions, the payment is still initiated through Shopify’s checkout but is processed directly via PayPal’s or Klarna’s secure systems.
If you choose Klarna as the provider at checkout, Shopify will transmit your personal data in the form of contact and order details to Klarna, so that Klarna can offer you tailored payment options, assess eligibility and manage your purchase. Your data will be processed in line with Klarna’s Privacy Policy.
If you choose to pay by bank transfer, instructions will be provided at checkout and confirmed by email, for your convenience.
Once your payment has been authorised, you will receive an order acknowledgment email. Please note that this acknowledgement confirms receipt of your order but does not constitute acceptance of your order. A binding contract is only formed in accordance with Section 4.
All goods remain the property of Punkt. until full payment is received.

6. Delivery
You are responsible for providing a correct and complete delivery address when ordering. We can amend the delivery address only if requested before the order has been dispatched.
Orders for delivery to addresses in the European Union are fulfilled by Punkt.’s authorised EU representative: S.A.T. sas, F-68870 Bartenheim, France.
Punkt. deliveries are arranged with UPS, DHL, Swiss Post, or their local partners.
Standard delivery costs are separately displayed at checkout and calculated on the basis of the anticipated package total weight.
Standard delivery is free for orders above the minimum order value for the selected country.
For deliveries outside the regions where Punkt. is VAT registered (EU, United Kingdom, Australia, Norway), additional custom duties, tariffs or import taxes may apply. These charges are not included in the purchase price or shipping fee. Where possible, estimated charges will be shown at checkout. Otherwise, they will be collected by the local customs authority or courier on delivery. Punkt does not cover these costs and accepts no liability for any delays caused by customs clearance.
Punkt. is a small business and endeavours to maintain stable pricing, but is unable to absorb externally imposed duties.
Orders are usually dispatched within two working days, subject to stock availability.
Please note that we dispatch from a number of different countries, depending on destination, and these countries have different public holidays.
Dispatch may take longer during public holidays, product launches or promotional campaigns. If an ordered product is out of stock, we will inform you and you may decide whether to wait, request an alternative product or receive a refund.
At checkout, you will be shown an estimated delivery time for your country.
Delivery times are calculated from the date of dispatch. Standard delivery is usually:

• 2 working days in Switzerland
• 2-5 working days in the EU, the UK, EFTA and USA
• 4-7 working days for the rest of the world

Remote areas can take longer.
Express delivery (1-2 working days) is available to Belgium, France, Germany, Italy, Luxembourg and the Netherlands. Please note delivery times are estimates only. While we are not responsible for delays caused by customs authorities or couriers/local postal services, you retain your statutory right to cancel the order if delivery is unreasonably delayed.

7. Customer's right of withdrawal (‘Returns’)

• a) Changing your mind
  If, for any reason, you are not satisfied with your purchase, you may withdraw from the contract within 30 days of receiving the goods and obtain a refund (including standard delivery costs). This 30-day period begins the day after delivery, as confirmed by the courier.
  For purchases of MC02 devices, which include a 1-year subscription to AphyOS, you may also cancel your subscription to AphyOS here if you return the device.
  

• To exercise your right of withdrawal, you must follow the return procedure described in Section 10 below. In particular, it is essential that you contact Punkt. before sending anything back, so we can i) authorise the return, ii) provide the appropriate return address, and iii) minimise unnecessary customs duties. Returns sent without authorisation often generate additional shipping or customs charges, which you agree to reimburse if incurred.

  Once a return is authorised, the goods must reach the address provided by Punkt. within 14 working days of the authorisation date.

• Refund timing: Refunds will be issued within 14 days of receiving the returned product or satisfactory proof of dispatch, whichever occurs first. All returned goods are inspected upon receipt to verify condition and completeness; This inspection may take up to 7 days, and refunds are processed immediately after inspection is completed, always within the statutory 14-day period.

• Refund method: Refunds are made to the same payment method used for the original purchase, unless you expressly agree otherwise. This is required both by our payment providers and by applicable anti–money laundering legislation. If the original method is no longer valid (for example, if your card has expired), the refund will still be processed through that channel. In most cases, your bank or card issuer will automatically route the funds to your current account; otherwise, you may need to contact them directly to complete the refund.

• Klarna Payments: If you choose Klarna at checkout, your payment obligations are governed by Klarna’s own terms and conditions, regardless of any ongoing return requests. Failure to meet those obligations may result in interests, reminder fees or other charges applied directly by Klarna. Punkt. has no responsibility for such charges.  For details, please refer to Klarna’s Terms and Conditions and Klarna’s Privacy Policy.

• Condition of goods: Your right of withdrawal is designed to allow you to examine the goods as you would in a physical shop. Accordingly:
  

• Goods (new or refurbished) must be returned complete with all accessories, documentation, instructions and packaging. Security seals, protective films, tags and labels must remain unless their removal was strictly necessary to inspect the goods.

• Branded packaging must be returned in good condition. Normal opening is permitted, but packaging must not be defaced or damaged beyond what is necessary to open it. Please do not write or attach labels directly to branded packaging.

• Goods must be packed securely in strong outer packaging (ideally the original shipping carton).
  Returns that arrive damaged due to inadequate packaging may result in deductions from your refund.

• Withdrawal applies only to complete products; partial returns of a single product are not accepted.

• If the product is returned incomplete, damaged, or in a condition that goes beyond what is necessary to establish its nature, characteristics, and functioning, Punkt. may reduce the refund to reflect any diminished value.

• Any request to withdraw from the Contract received more than 30 days after the day you received the goods will be rejected and will not qualify for a refund.

• b) Products discovered to be defective on arrival
  If your product appears to be defective on arrival, please contact our Customer Service department via the Support section of our website or writing an email to support@punkt.ch. In some cases, the issue can be resolved remotely.
  If the defect cannot be remedied, you may return the product within 30 days of receipt, and choose either a replacement or a full refund.
  Returns must be authorised in advance and shipped with appropriate packaging.
  Punkt. may inspect returned goods to confirm that the defect was not caused after delivery, and undertake to do this promptly.
  These rights apply in addition to your statutory warranty rights and the warranty terms in Section 9 below, which applies once the products have been in your possession for more than 30 days.

8. Exchanges
If you decide that you would rather have a different product, please contact our Customer Service department via the Support section of our website or writing an email to support@punkt.ch, as soon as possible. If your request will be received before the order has been dispatched, we may be able to cancel the original dispatch and send the alternative product directly. This is the quickest option.
If your order has already been dispatched, please contact us for return instructions. Do not refuse the delivery unless specifically advised to do so by Punkt., as this may result in additional customs or courier charges. If you decide you would like a different product after receiving your order, you may return it within 30 days in accordance with the conditions set out in Section 7. When submitting your return request, you may ask for an exchange instead of a refund.
Exchanges are subject to stock availability.
If the chosen replacement product is less expensive, we will refund the difference. If it is more expensive, you must pay the additional amount before dispatch.
Punkt will not charge additional delivery costs for the exchange.

9. Warranty terms

• a) Duration
  All new products purchased from authorised dealers or via the Punkt. website come with a two-year warranty. Refurbished products come with a one-year warranty.
  In the event of a product being repaired or replaced by Punkt. under warranty, the warranty period is extended by the time taken to complete the repair or replacement.
  Paid repairs (out of warranty) (e.g. accidental damage or when the warranty has expired), carry a six-month warranty on the repair work. If the product is still within its original warranty period, the warranty remains unaffected.
  All warranty periods begin on the date the product is delivered to the Customer, as recorded by the courier.
• b) Limitation of cover
  The warranty covers manufacturing defects only.
  It does not cover damage caused by inappropriate use, accidents (including drops or liquid ingress), unauthorised modifications or repairs, use of unsuitable power supply, extreme environmental conditions (e.g. humidity, heat), or any other use that is not in accordance with the product’s instruction manual and associated literature.
  The warranty does not apply to or extend to software or services provided with the product, to consumable items such as disposable batteries, or to accessories not authorised by Punkt.
  The warranty may be void if the product is repaired or modified by anyone other than Punkt. or an authorised service provider.
  Punkt. is responsible for products while they are being returned under warranty if the customer follows the return procedure;
• c) Claims
  To make a warranty claim, please submit a support request via the Support section of the website or writing an email to support@punkt.ch.
  Claims made through these channels will be handled most efficiently. We will also process claims received through other forms of communication, but they may take longer to resolve.
  You will be asked to provide, among other information, the original order number (if the product was purchased directly from us) or proof of purchase (if it was bought elsewhere), the product serial number and a detailed description of the problem. The serial number can be found on the product’s original packaging. Our Customer Service team will normally respond within three working days (longer at peak times, such as Christmas, product launches or promotional campaigns).
  Important: Please do not return any product without any prior authorisation.
  Punkt. will provide an address label to prevent unnecessary taxes and/or customs duty. If you return a product without authorisation, you may be required to reimburse any resulting charges. If you contact us within the warranty period and the defect is confirmed as a manufacturing fault, we will repair or replace the product (at our choice) free of charge.
  If a defect is reported within six months of delivery, it is presumed to have existed at delivery as a manufacturing defect unless we can demonstrate otherwise; after six months, you may be asked to demonstrate that the manufacturing defect existed at the time of delivery.
  If a defect is reported within 30 days of delivery, you may choose a refund instead of repair or replacement.
  After 30 days, Punkt. will first seek to repair or replace the product. If repair or replacement is not possible, or cannot be completed within a reasonable time, you may request a refund. Where a refund is granted after 6 months from delivery, Punkt. may make a reasonable deduction to reflect the use you have had of the product.
  This warranty does not affect your statutory rights under applicable consumer protection law. Nothing in these terms excludes or limits Punkt.'s liability in cases of death or personal injury caused by its negligence.
• d) Third party services
  Some products may provide access to certain content and services that belong to third parties and are safeguarded by intellectual property laws, including copyrights, patents, and trademarks. It is essential to respect the authorisation of the content owner or service provider when using such content or services. Use of such content and services is subject to the rights and conditions of the relevant third party.
  To clarify, unless explicitly permitted by the content owner or service provider, you are prohibited from engaging in activities such as altering, reproducing, sharing, uploading, publishing, transmitting, translating, selling, creating derivative works from, or distributing the content or services displayed on the product, regardless of the format or medium.
  Punkt. does not provide any warranty for third-party content or services.

10. Return procedure
If you need to return a product to us, whether exercising your right of withdrawal or making a claim under warranty, please follow this procedure carefully in order to avoid unnecessary delays, inconvenience and costs.

• Request authorisation: Contact us before sending any product back, via the Support section of the website or writing an email to support@punkt.ch. Please provide, among other information, the order number, the product serial number and a detailed description of the reason for return. If the return is accepted, we will issue a Return Merchandise Authorisation (RMA) number. Failure to obtain an RMA may lead to delays and additional charges, but will not affect your statutory rights.
• Use the prepaid label: Once return is authorised, we will provide you with a prepaid return label and instructions for the correct courier. This will ensure your parcel is sent to the correct location, is conveyed in the most cost-effective manner, and avoids unnecessary customs duties and taxes. Please print the label, affix it securely to the parcel, and include the RMA number clearly written on a slip of paper inside the package.
• Packaging: Ensure the product is securely packed. Use the original shipping carton where possible. You are responsible for any damage caused by inadequate packaging.
• Accessories: Please include all original accessories and documentation. If returning under your withdrawal right, goods must be returned in a condition consistent with inspection in a physical shop; we reserve the right to reduce your refund to reflect any missing items or signs of misuse, such as scratches, damage or other excess wear.
• MC02: If you return an MC02 device and you are eligible for a full refund, you may also check how to cancel the subscription to AphyOS here.

Returns sent without prior authorization and following these instructions may incur substantial import duties and taxes, which you agree to reimburse. In such cases we will only refund shipping costs up to the standard delivery rate that we would have paid our contracted courier.

11. Repair policy
Please contact us before sending any product for repair, via the Support section of our website or via email to support@punkt.ch. Please provide, among other information, the order number, the product serial number and a detailed description of the issue. If your request is accepted, we will issue a Return Merchandise Authorisation (RMA) number and provide the instructions to send the product to our authorised repair centre. Returns sent without prior approval may cause delays and additional costs.

• Repairs under warranty are provided free of charge. Punkt. will cover shipping both ways. The warranty period will be extended by the time taken to complete the repair.
• Out-of-warranty repairs require authorisation by RMA and will be subject to a repair fee, depending on the nature and complexity of the repair.

You will be provided with the repair fee in advance, and no work will be carried out without your approval. You are responsible for the repair fee and shipping costs to the repair centre.
Repair work carried out outside of warranty (e.g. for accidental damage or expired warranty) is covered by a six-month warranty on the repair itself. If the product is still covered by its original warranty, that warranty remains unaffected.
We aim to complete repairs within 5 business days of receiving the product, subject to parts availability. This timeframe is indicative only and not guaranteed.
Before submitting a product for repair, please backup all data and disable any password or security features. While Punkt. takes care during repairs, we are not responsible for any data loss where Customers have had the opportunity to back up in advance.

12. Links to Other Resources
Our website may contain links to external websites, mobile applications, or other resources. Unless expressly stated, such links do not directly or indirectly imply endorsement, association, sponsorship, approval or affiliation by Punkt. Some of the links may be "affiliate links", meaning that if you click on them and purchase an item, Punkt. may earn a commission, this is at no additional cost to you.
Punkt. does not control or guarantee the contents, services or offers provided by third parties and it’s not responsible for their actions, products, services, or terms of use. Accessing third-party resources is at your own risk, and you should carefully review the legal and privacy terms of any external resource you use. To the maximum extent permitted by law, Punkt. accepts no liability for any issues arising from your use of third-party resources.

13. Data protection
We encourage you to read our Data Protection Policy, which also apply to the use of the Punkt. e-shop. It explains what personal data we collect, how we use it, and the purposes for which it may be shared with third parties such as payment providers and delivery partners.

14. Limitation of liability
To the maximum extent permitted by law, Punkt. shall not be liable for any indirect, incidental, special or consequential losses arising out or in connection with your purchase (such as loss of data, loss of business, or loss of profits). Punkt.’s total liability for any claim relating to a purchased product shall not exceed the price you paid for that product.
Nothing in these terms excludes or limits Punkt.’s liability for death or personal injury caused by negligence, for fraud, or for any rights you have under applicable consumer protection law.

15. Governing law and jurisdiction
These Terms and any purchases made via the Punkt. e-shop are governed by Swiss law. If you are a consumer, you will also benefit from any mandatory consumer protection rights applicable under the laws of your country.
Any disputes relating to these Terms will be subject to the jurisdiction of the courts of Lugano, Switzerland, except where applicable law provides otherwise.

16. Force majeure
Punkt shall not be liable for any delay or failure to perform its contractual obligations where such delay or failure is caused by unforeseeable events beyond its reasonable control and responsibility, including but not limited to, natural disasters, pandemics, epidemics, acts of terrorism, wars, civil uprisings, major network or connectivity outages, power shortages, general strikes by public and/or private workers, strikes and/or restrictions affecting transportation and courier services.
In such circumstances, Punkt.’s obligations will be suspended for the duration of the event. If performance becomes permanently impossible, either party may terminate the contract, and you will be entitled to a refund of any amounts already paid for undelivered goods.

17. Miscellaneous
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force. The invalid provision will be replaced by the applicable legal rule or, if none exists, by a provision that represents as closely as possible the intended purpose.
Punkt. reserves the right to amend these Terms from time to time. Any amendments will apply only to purchases made after the date on which the amended Terms are published. We may also notify you of changes by email or through the contact details you may have provided to us.
Your continued use of the website after the effective date of the revised Terms constitutes your acceptance of those changes in respect of website use.
In the event of any inconsistency or discrepancy between the English version and any other language versions of these Terms, the English version shall prevail.
By accessing or using this website you agree to comply with these Terms as they apply to website use. For purchases made via the e-shop, you will be asked to confirm acceptance of these Terms at checkout.
If you have any questions, concerns or complaints regarding these Terms, please contact us via the Support section of our website or via email to support@punkt.ch.