Shipping policy

Delivery
You are responsible for providing a correct and complete delivery address when ordering. We can amend the delivery address only if requested before the order has been dispatched.
Orders for delivery to addresses in the European Union are fulfilled by Punkt.’s authorised EU representative: S.A.T. sas, F-68870 Bartenheim, France.
Punkt. deliveries are arranged with UPS, DHL, Swiss Post, or their local partners.
Standard delivery costs are separately displayed at checkout and calculated on the basis of the anticipated package total weight.
Standard delivery is free for orders above the minimum order value for the selected country.
For deliveries outside the regions where Punkt. is VAT registered (EU, United Kingdom, Australia, Norway), additional custom duties, tariffs or import taxes may apply. These charges are not included in the purchase price or shipping fee. Where possible, estimated charges will be shown at checkout. Otherwise, they will be collected by the local customs authority or courier on delivery. Punkt does not cover these costs and accepts no liability for any delays caused by customs clearance.
Punkt. is a small business and endeavours to maintain stable pricing, but is unable to absorb externally imposed duties.
Orders are usually dispatched within two working days, subject to stock availability.
Please note that we dispatch from a number of different countries, depending on destination, and these countries have different public holidays.
Dispatch may take longer during public holidays, product launches or promotional campaigns. If an ordered product is out of stock, we will inform you and you may decide whether to wait, request an alternative product or receive a refund.
At checkout, you will be shown an estimated delivery time for your country.
Delivery times are calculated from the date of dispatch. Standard delivery is usually:

• 2 working days in Switzerland
• 2-5 working days in the EU, the UK, EFTA and USA
• 4-7 working days for the rest of the world

Remote areas can take longer.
Express delivery (1-2 working days) is available to Belgium, France, Germany, Italy, Luxembourg and the Netherlands. Please note delivery times are estimates only. While we are not responsible for delays caused by customs authorities or couriers/local postal services, you retain your statutory right to cancel the order if delivery is unreasonably delayed.