FAQ
- If you have identified a potential security vulnerability in any Punkt Mobile product or software, please report it via email to security@punkt.ch, including the detailed technical information.
- We will respond within 48 hours confirmation that we received your report, and share updates of the progress by email.
- Once the required detailed information has been received, dedicated security analysts will work on the issue and you will be kept informed and contacted if necessary. * Note: Actual vulnerability response time may vary depending on the risk level and complexity of the vulnerability.
- After the analysis is complete, the security team will decide the severity and start working with the respective development teams to provide a solution.
- Required Detailed Information:
- Your organisation and contact information
- Products and firmware version of affected products
- Proof of Concept (Description of potential vulnerability as detailed as possible including video, image, APK, sample code, etc.)
- Steps to reproduce the issue
- Information about known exploits
- Expected correct behaviour or workaround
- Severity: None (or Very Low) Low, Medium, High, Critical
- Responsible Disclosure: If you intend to disclose the found vulnerability, we would like to ask you to give us sufficient time to resolve to minimise the risk for our customers, products and services.
- Note additional information may be requested if necessary
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