FAQ

Danish, Dutch, English, Finnish, French, German, Greek, Italian, Norwegian, Portuguese*, Russian, Spanish, Swedish, Arabic*, Chinese* (Simplified), Hindi*, Japanese*

*Available no later than early Summer

US Carrier Support (coverage/VoLTE)

  • AT&T: supported/verified
  • TMO: supported/not supported
  • Verizon: not supported/not supported

To find out about the network coverage in your area, please refer to the following links:

  • AT&T: https://www.att.com/maps/wireless-coverage.html  
  • T-Mobile: https://www.t-mobile.com/coverage/coverage-map

 

The MP02 has the battery life of 4.2 hours for talk time and 180 hours for standby. Please note that the battery life varies due to the conditions of usage and signal conditions, especially when tethering function is used the device will consume more power.

The MP02 battery is not removable.

Note: the MP02 operating system is affected by minor bugs which are impacting on battery life.
Fix is imminent in future update.

 

The MP02 receives MMS messages, but is currently not able to forward them to other recipients. Our develepment team is working on adding this feature soon.

Yes, the MP02 can connect to Wi-Fi.

Secure Manufacturing - Security starts with the manufacturing process, and stays with your Punkt. MP02 from that point forward. When you boot up, each component of hardware and software is validated to ensure your device hasn’t been tampered with. Then your device is continuously monitored for events or changes that indicate a compromise to device security. BlackBerry achieve this by establishing a remotely-managed, secure workstation (via a dedicated secure connection) at the manufacturing plant.

BlackBerry Integrity Detection – The MP02 is continuously monitored for events or configuration changes that indicate a compromise to device security. The user is alerted if a threat is detected.

TrustZone - A trusted execution environment guarantees the protection of sensitive data on the MP02.

Secure Boot - When you boot up, each component of hardware and software is validated to ensure your device has not been tampered with.

Security Verification – Punkt. will leverage Blackberry's expertise in comprehensive security implementations, and gain the use of a partner brand that represents Security. BlackBerry will audit Punkt.’s software for the MP02.

Read more here

Keypad

Up

 

  • Moves up in a list
  • Moves the cursor left when entering text
  • Increases numbers
  • Moves between letters and numerals within text
  • On the Home screen: opens the status menu
  • Long Press jumps to the start of text or to the top of menus
  • Moves the cursor left when entering text

 

 

Punkt

 

  • On the Home screen: opens the main menu
  • Selects the highlighted option
  • On a message thread: starts creation of a new message

 

 

Down

 

  • Moves down in a list
  • Moves the cursor right when entering text
  • Decreases numbers
  • On the Home screen: opens the notifications menu
  • Long press: jumps to the bottom of menus and the end of text

 

 

Contacts

 

  • On the Home screen: opens the Contacts list
  • Long press on the Home screen: adds a new contact

 

 

Messages

 

  • On the Home screen: opens the Messages menu
  • When a number or contact is selected: sends a message to that number or contact
  • Long press on the Home screen: creates a new message
  • Sends a template-based message to someone calling you

Send

 

  • Starts a call
  • Answers a call
  • Puts a call on hold
  • On the Home screen: accesses call history
  • In a settings menu: saves settings
  • Long press on an incoming call: answers the phone with the hands-free option activated

 

 

Back

 

  • Returns to the previous screen
  • Deletes a character

 

 

End

 

  • Ends a call
  • Rejects a call
  • Returns to the Home screen
  • Long press on the Home screen: turns the phone off

 

 

Number keys
(1 to 9)

 

  • Long press on the Home screen: uses a shortcut
  • Long press 1: dials voicemail
  • Enters a number or letter

 

 

Zero

 

  • Inserts a space when entering text
  • Enters a zero when entering numbers
  • Press and hold when entering a phone number: inserts a + symbol

 

 

Star

 

  • Reveals symbols list when entering text
  • Enters symbols, for example +, when entering a phone number
  • Press and hold in a call: puts the phone on mute
  • Long press in message composer: selects emoticons

Hash

 

  • Changes input mode when entering text: switches between predictive, multi‑tap modes and numbers
  • Long Press in message composer: selects language
  • From the Home screen press the Punkt key to access the main menu.
  • Select Settings and press the Punkt key.
  • Select Security and press the Punkt key.
  • Select Passcode and press the Punkt key.

If you forget the security passcode entered, there is no way to recover it and the phone will be unusable.

The MP02 has been designed to be distraction-free, inside and out. This means that when the phone is locked, notifications are hidden. To check for notifications, unlock the keypad and they will be displayed on the home screen.

Contacts are imported in the vCard format (*.vcf)

 

Importing from an Android device via Bluetooth

If you are using an Apple device, please be informed that due to apple restrictions, you cannot perform the contact import via Bluetooth, but need to use the cable connection.

  • Activate Bluetooth on the source device.
  • Activate Bluetooth on the MP02:
    • From the Home screen press the Up arrow key to access the Status menu.
    • Scroll down to Bluetooth is Off.
    • Press the Punkt key to turn Bluetooth On.
    • Press the Back key to return to the Home screen.
  • On the Android device:
    • From the source device’s contacts application, select the contact (or all contacts) to be shared from the source device’s contacts program.
    • Select Share.
    • Select send files via Bluetooth.
    • Select MP02 from the list of devices shown.
  • An ‘Incoming File ’ notification will appear on the MP02:
    • Select Accept.
    • Press the Contacts key.
    • Select Manage Contacts and press the Punkt key.
    • Select Restore Contacts and press the Punkt key to view .
    • Press the Punkt key and select Yes on Restore Contacts.
    • Press the Punkt key to confirm.
  • Your contacts are now imported to the MP02 Contacts.
  • If desired, switch off Bluetooth on both devices to save power.

 

Importing from a Mac or Windows PC via USB

If importing from a Mac, ensure that a Mac-to-Android file transfer application is installed (e.g. https://www.android.com/filetransfer/).

  • Connect the MP02 to the PC using the USB‑C cable provided.
  • From the MP02’s Home screen press the Up arrow key to access the Status menu.
  • Under USB Connection, press the Punkt key to change from Charge only to Sync mode.

 

Mac

  • Open the appropriate program (Contacts, Outlook, Gmail, etc.) and select and export the contact (or all contacts) in vCard format.
  • Give the file a name () and save it on the Desktop.
  • Launch the Mac file transfer application (if it has not started automatically).
  • Locate the Contacts folder. If the Contacts folder isn’t listed then create a new folder at the root and name it Contacts: Android File Transfer: File > New Folder, then type the name 'Contacts'.
  • Copy the vCard file from the Mac to the MP02 Contacts folder.
  • On the MP02:
    • Go to Contacts > Manage Contacts > Restore Contacts .
    • Select the vCard file that has just been transferred.
    • Press the Punkt key to confirm. Your contacts will then be imported.
  • Disconnect the MP02.

 

Windows

  • Open the appropriate application (Outlook, Gmail, etc.) and select and export the contact (or all contacts) in vCard format.
  • Give the file a name and save it on the Windows Desktop.
  • Locate the MP02’s storage area (PC\MP02\Internal shared storage\Contacts) and open the Contacts folder
  • Copy the vCard file from Windows Desktop to the MP02 Contacts folder.
  • On the MP02:
    • Go to Contacts > Manage Contacts > Restore Contacts 
    • Select the vCard file that you have just transferred.
    • Press the Punkt key to confirm. Your contacts will then be imported.

 

N.B: When you transfer the .vcf file, if you do not see the Contacts folder into the MP02 memory on your computer, you need to create a new folder yourself naming it “Contacts”.

To back up contacts, please follow the instructions here.

If the contact back up procedure generates a 0 (zero) byte file, please follow these instructions:

  • Back up your contacts again and then wait for a few minutes.
  • Reboot the MP02.
  • Connect the MP02 to the computer, being sure to choose USB sync mode from the status menu.

This should make it possible to see the file correctly.

If not, please make a support request on our website here.

If your MP02 is completely frozen (will not switch on or accept a charge), please reboot it by pressing the on/off button for at least 15 seconds.

If you need to perform a factory reset, please access menu > settings > reset > factory reset. Before operating a factory reset, please make sure to back up your contacts following the instructions here.

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